Shipping & Handling
Shipping & Handling
Elegantly Delivered to Your Doorstep
We handle every order with the same care we invest in crafting our garments. Your timeless pieces deserve a seamless journey home.
1. Processing Time
-
Ready-to-Wear: Ships within 1–2 business days.
-
Made-to-Order: 3–5 business days (progress updates via email).
-
Peak Season Note: Holidays may extend processing by 2–3 days.
2. Shipping Options & Fees
Orders ship globally via DHL Express or EMS:
| Order Value | Shipping Fee | Delivery Time |
|---|---|---|
| $0 – $49.99 USD | $9.99 USD | 5–10 business days |
| $50+ USD | $12.99 USD | 5–10 business days |
-
Remote Areas: Additional 3–5 days (EMS only).
3. Packaging Promise
-
Eco-friendly linen garment bag (magnetic closure).
-
Recyclable box with cushioned protection.
-
“Handle with Care” exterior labeling.
4. Duties & Taxes
-
Prepaid: Duties included at checkout (US/Canada/EU).
-
Collect: For other regions (paid upon delivery).
5. Order Support
-
Tracking: Sent via email upon shipment.
-
Delays: Notified for weather/customs issues.
-
Damages: Report within 7 days (photos required) → Full refund/remake.
6. Sustainable Shipping
Opt for Green Delivery (sea freight):
-
10% shipping discount.
-
Delivery within 7–21 days.
-
E-certificate of eco-contribution.
7. Contact
▸ Tracking: mereled.com/track-order
▸ Emergency contact: WhatsApp +852 2536 9818 (title "Express Logistics + Order Number")